Terms & Conditions

Return and Refund Policy
Unopened items can be exchanged within 7 days from date of purchase.

Dead On Arrival (DOA) Product: System Failure Out of the Box
An Apple-branded hardware product is considered DOA if it shows symptoms of a hardware failure preventing basic operability, upon its first use out of the box. If you believe that your product is DOA, please bring it to iWorld Connect Computers within 24 hours of the invoice date. iWorld Connect Computers’ Service Department will determine whether the product is DOA and offer you the following options:
Replacement: iWorld Connect Sales Support Representative will contact you to set up a replacement order of your DOA product.
Service: You may have the product repaired; however, once serviced, the product is no longer eligible for replacement.
Product must be deemed DOA by the Service Department within Three Days of the invoice date in order to receive a re-placement unit.

DOA Terms and Conditions
The DOA policy applies to all hardware products currently offered at iWorld Connect. As new products are offered, iWorld Connect reserves the right to determine whether or not this policy applies.
If the product is deemed DOA by Service Department team more than three days after the invoice date, Apple’s standard product warranty will apply.
If the product is deemed by iWorld Connect Service Department not to be DOA, Apple’s standard product warranty will apply.

Defective Items
Apple Branded Products
If you think your product is defective, please contact iWorld Connect. Such a defect, if any, is covered under the terms of your product’s warranty. Please refer to the warranty information and other supporting documentation that came with your product. (See Product Warranty section below for specific information about Apple’s product warranties.)

Custom-Configured Products
We are pleased to offer products that are customer-configured to your specifications, and we encourage you to review your order carefully. Since the product is built to your specifications, the order cannot be changed, modified, or canceled once your order is in production..

Product Warranty
All Apple hardware products carry a one-year Limited Warranty from the date of invoice. This warranty covers defects in materials and workmanship. You may review a copy of the Limited Warranty on new products including its limitations and exclusions, before you purchase.

Service Center
Please ensure you have the original invoice when visiting the service center.